Nonprofit Website Maintenance Services | Giant Rabbit

At Giant Rabbit, nonprofit website maintenance is never an afterthought. When we build a site, we’re ready to keep it healthy for years to come.
We diligently maintain our clients’ sites,whether they’re built on Drupal, WordPress, Backdrop CMS, or a Javascript frontend over a headless CMS. Even if we didn’t build your site, we can still maintain it. We start with a thorough onboarding process to get to know your setup, then we take responsibility for it, from security updates to site backups, with personalized day-to-day support available when you need it.
Whether we build a site or not, our thorough onboarding process keeps your site secure and sets us up to provide reliable, efficient updates and support going forward. Every site we work on is set up in version control to distinguish between the core platform code, optional extensions and plugins, and custom code and patches, which allows us to apply updates with confidence and keep an eye on customizations to look out for problems. We’ll create staging and testing environments, where we can stage changes for review, and you can safely experiment with changes. If you want to make a change or add a feature, you’ll reach out to a team that knows your site inside and out.
We continuously monitor your site’s uptime so that we know about problems before they interrupt your organization’s work. We run a daily backup, and a custom script checks the backup’s integrity to ensure that we can recover your site and your data if something goes wrong.
With over two decades of experience helping organizations that handle donor records, membership data, and sensitive constituent information, we understand how important it is to know that your nonprofit’s site is in good hands.
No matter how positive your mission, there are bad actors on the internet looking for vulnerabilities and weak spots to exploit your data, stuff your website full of spammy links, or even take over your server to participate in attacks on other sites. The vast majority of these threats are automated, but some organizations we support are individually targeted for their work. We can help you evaluate your organization’s level of risk and prepare a right-sized security approach that keeps your data safe.
We’ll keep your data encrypted at rest and in transit, we’ll help you follow security best practices, establish data retention policies, and evaluate the constant parade of security notices and warnings that come along so we can respond to the ones that matter, and ignore the ones that don’t.
Our baseline server setup is highly secure, preventing many common attacks through server-level configuration choices. We’ll also support your configuration of domain-level security (using Cloudflare, where appropriate, to mitigate bots and other threats) and leverage open source threat mitigation tools when called for. Our security baselines are strong, and our toolkit for dealing with bots and other attackers gives us a range of options to keep your site secure, without breaking the bank.What’s more, we’re transparent and collaborative any time we’re talking about security. Security can seem like a black box (and sometimes a very expensive one), but with Giant Rabbit, you’ll get cost-effective recommendations along with plain-language explanations of what we’re up against, what we know and what we don’t, and what we recommend and why.
Complex platforms like WordPress and Drupal are continually releasing updates and security patches, along with every plugin, module, or extension in use on your site. When a vendor discloses a security flaw in software your site uses, a Giant Rabbit developer evaluates the update for your specific configuration. If it’s urgent, we apply it, test it to make sure nothing breaks, then launch it right away.
Curious about what Giant Rabbit’s maintenance can do for your organization’s site? Here are some of the questions we often hear.
Yes. We take on existing sites regularly. Before we begin, we go through a technical onboarding process to understand how your site is built, flag any security issues, and get everything into good shape. We’ll care for your site just like we would for those we build ourselves.
Managed hosting covers your server infrastructure, which refers to the environment your site runs on, including server configuration, backups, and uptime monitoring. Website maintenance covers the application layer, including the CMS, plugins, modules, security updates, and software upgrades that keep your site secure and functional. They’re both important for keeping your site running smoothly.
We monitor your site continuously, so in most cases, we’re aware of a problem before you even notice it. If there’s an issue, we’ll fix it and then let you know what happened. In rare cases of server hardware failure or accidental data loss, we have verified nightly backups to fall back on, and we know your site well enough to move quickly. You’ll also have a dedicated project manager to contact for support if you notice something before we do.
While a developer on call reacts to problems, our maintenance work is proactive. We’re monitoring your site, evaluating updates, keeping software up to date, and ensuring your backups are solid before anything goes wrong. We don’t like emergencies any more than you do! When something does need hands-on attention, we already have the context to resolve it, and one of our in-house developers can step in to help.
We maintain sites built on Drupal, WordPress, Backdrop CMS, headless CMS platforms with JavaScript frontends, as well as other platforms we’ve inherited from existing projects. If you’re not sure what you’ve got, get in touch, and we’ll take a look.
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