Instatus – Terms of Service

Last updated October 15, 2026
These Terms of Service (the "Terms") are an agreement between Instatus, Inc., a Delaware corporation ("Instatus", "we", "us"), and the person or organization that accepts them ("Customer" or "you"). They cover your use of instatus.com, the Instatus dashboard, status pages, monitoring, on-call and incident response features, APIs, mobile apps and integrations (together, the "Service").
The short version. Your data is yours. You pay for the plan you pick and can cancel whenever you like. We keep the Service running and secure, protect your data under our Data Processing Addendum, and give you notice before we change these Terms. Please don't use Instatus to hurt anyone. The short version is a summary; the numbered sections below are what count.
1.1 You accept these Terms by creating an account, clicking to accept them, signing an Order Form that references them, or using the Service.
1.2 If you accept on behalf of a company or other organization, you confirm that you have authority to bind it, and "you" means that organization. If you don't have that authority, or don't agree, please don't use the Service.
1.3 You must be at least 18 years old, or the age of majority where you live, to use the Service.
1.4 Order Forms. Business and Enterprise customers may sign an order form, quote or similar document with us (an "Order Form"). If an Order Form conflicts with these Terms, the Order Form wins, but only for that Order Form. For personal data, the Data Processing Addendum wins over both.
1.5 What makes up the agreement. These Terms, any Order Form, the Data Processing Addendum, the Acceptable Use Policy, the SLA (where it applies to your plan) and the Refund Policy together form the "Agreement". Terms printed on a purchase order or a vendor portal are not part of the Agreement, even if we accept the order or register in the portal, unless we both sign them.
2.1 Give us accurate information when you sign up and keep it up to date, especially the email address of at least one account owner, because that is where we send notices.
2.2 Each login belongs to one person. Invite as many team members as your plan allows; don't share a single login between people.
2.3 Keep your credentials safe and turn on single sign-on or two-factor authentication where available. You are responsible for activity under your account, including activity by team members you invite. Tell us at security@instatus.com as soon as you learn of unauthorized access.
2.4 Accounts may not be registered by bots or other automated means, except through our documented APIs.
2.5 Who owns and controls an account is explained in our Account Ownership Policy.
3.1 You own your data. "Customer Data" means everything you or your users submit to the Service, including status page content, incident and maintenance updates, monitor configurations and results, subscriber lists, on-call schedules and team information. As between you and us, you own Customer Data. We claim no intellectual property rights in it.
3.2 What we may do with it. You give us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Service, to prevent abuse, and as required by law. This licence ends when the Customer Data is deleted from the Service.
3.3 Public content. Status pages are public unless you choose a private or audience-specific page. Anything you publish to a public status page, widget, feed, badge or API endpoint can be seen, cached and copied by anyone. We are not responsible for content you choose to make public.
3.4 Personal data. When we process personal data inside Customer Data, such as your subscribers' email addresses or your team's phone numbers, we act as your processor (or "service provider") under the Data Processing Addendum, which forms part of these Terms automatically. You don't need to sign anything for it to apply. How we handle personal data for which Instatus is responsible, such as account and billing details, is described in our Privacy Policy.
3.5 Your responsibilities for Customer Data. You are responsible for the accuracy and legality of Customer Data and for having the rights, notices and consents needed to give it to us, including consent from people you add as status page subscribers or as on-call contacts who receive SMS messages or phone calls.
3.6 Service data. We collect information about how the Service is used and how it performs, such as feature usage, error logs and monitor response times ("Service Data"). We use it to run, secure and improve Instatus. We will only share it outside Instatus in aggregated or de-identified form that does not identify you or any person.
3.7 Exporting your data. You can export your data through the dashboard and the API while your account is active. Deletion after cancellation is covered in section 11.
4.1 Your rights. While your subscription is active, you may use the Service for your own internal business purposes and to communicate with your customers and users, within the limits of your plan.
4.2 Acceptable use. You must follow our Acceptable Use Policy. In particular, only monitor systems you own or are authorized to monitor, and only message people who have asked to hear from you.
4.3 Restrictions. You must not, and must not help anyone else to:
4.4 Plan limits and fair use. Each plan has limits on things like monitors, check frequency, subscribers, team members, SMS and calls, as shown on our pricing page or your Order Form. If your use goes far beyond what a plan reasonably covers, or puts the Service at risk for other customers, we will contact you to agree on a fix before we act, except where we must act right away to protect the Service.
4.5 API. The API is part of the Service. Rate limits apply. We may revoke API keys that are being abused, and will tell the account owner when we do.
4.6 Integrations and third-party services. You may connect third-par