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Content Strategy 101 - NN/G
…useful, usable, and effective content about a particular topic or set of topics. This original definition of content strategy was created by Kristina Halvorson in her 2009 book, Content Stra…
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Why Map in Discovery: 3 Mapping Methods - NN/G
…-fidelity — such as a flipchart paper and stickies on a wall — to set expectations and communicate to others that it’s supposed to change as you learn new things. Schedule team sessions to u…
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Open-Ended vs. Closed Questions in User Research - NN/G
…closed-ended questions) restrict participants to one of a limited set of possible answers. Open-ended questions encourage exploration of a topic; a participant can choose what to share and i…
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Mental Models for Intelligent Assistants - NN/G
…simple tasks: getting weather or news information, playing music, setting alarms, timers, or reminders, and answering trivia questions. This limited usage reflects the poor usability of thes…
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Humanizing AI Is a Trap - NN/G
… as personality, emotions, or consciousness. AI humanization is a set of design patterns that amplify or exploit anthropomorphization. These choices include requiring the conversational syst…
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How AI Literacy Shapes GenAI Use - NN/G
… measured along a single continuum. It’s a multidimensional skill set shaped by how people prompt, how they evaluate, and how they choose to engage with AI. The matrix below highlights the t…
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Artificial Intelligence: Glossary - NN/G
… capability does not match the claim. A step-by-step procedure or set of rules for solving a problem or performing a task. In AI, algorithms train models, search for solutions, make predicti…
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AI: First New UI Paradigm in 60 Years - NN/G
… in the form of artificial intelligence. I doubt that the current set of generative AI tools (like ChatGPT, Bard, etc.) are representative of the UIs we’ll be using in a few years, because t…
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NHS: NHSx eLearning Platform – CSS Wizardry
…tudy covering his side of the NHSx project. Next, the three of us set up an informal meeting at the NHS offices to meet each other, and decide how we would go about tackling the project. It …
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Videos of Talks
… I gave this talk ten years after we wrote the agile manifesto. I set out the historical context in which we wrote the manifesto, explain why the semantic diffusion we've experienced since i…
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