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How Do Generative AI Systems Work? - NN/G
…l network architecture. Neural networks are computational systems made up of layers of neurons; a neuron performs a simple math function on its inputs. Each neuron’s output is weighted, mean…
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Confirmation Dialogs Can Prevent User Errors - NN/G
… about “user error,” the true culprit is the designer, for having made it too easy for users to get into trouble. We cannot assume that people will always use our design in the intended mann…
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Journey Mapping 101 - NN/G
…a person using your product or service. While the argument can be made that the term ‘customer’ does a disservice to the method (because, especially for certain business-to-business products…
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User Need Statements - NN/G
…h: The need should be real, should belong to users, should not be made up by the team, and should not be phrased as a solution. Stay away from features, interface components, and specific te…
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UX Prototypes: Low Fidelity vs. High Fidelity - NN/G
…ickable. No: Targets do not work. Yes: Links in the prototype are made to work via a prototyping tool (e.g., InVision, PowerPoint). No: Screens are presented to the user in real time by a pe…
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No New Name Has Replaced “UX” - NN/G
…X researcher” was recoded as “UX research”. No other changes were made to the wording of responses. Also, because some participants included more than one label in their answer, responses we…
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Internal User Panels - NN/G
… isolated projects but becomes a steady part of how decisions are made — an important marker of higher UX maturity. We spoke with UX practitioners who have developed such internal research p…
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Explainable AI in Chat Interfaces - NN/G
…s or to unrelated articles that do not actually support the claim made in the AI output. In all these cases, including the source regardless of its validity, gives users a false sense of rel…
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How AI Literacy Shapes GenAI Use - NN/G
…with bottom freezer In addition, prompt-fluent participants often made more complex requests, asking multiple questions at once and requesting formats that supported decision making (such as…
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Artificial Intelligence: Glossary - NN/G
…such as floating-point operations (FLOPs). Everything supplied or made available to a model for a single request: the prompt, the system prompt, selected conversation history, retrieved docu…
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