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Why Map in Discovery: 3 Mapping Methods - NN/G
…rganization handles a return). Often, chronological maps don’t go into a lot of detail about specific processes; in contrast, process maps offer a zoomed-in view of a specific area of the pr…
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Cognitive Mapping in User Research - NN/G
…p the materials ahead of time, so that when the participant walks into the space everything is ready to go. Ideally you should videorecord the sessions so that you will be able to review the…
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No New Name Has Replaced “UX” - NN/G
…hts about people’s needs and experiences and turns those insights into recommendations for how a product or service should be planned, built, and improved. Please name only 1 field or discip…
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Confounding Variables in Quantitative Studies - NN/G
…icipants’ prior experience with the products can skew the results into one direction or another.. Recruit a representative sample of participant experience levels or exclude participants wit…
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Internal User Panels - NN/G
…s access to the right participants, whenever they need them, well into the future with Internal Research Panels. Finding the right participants for each study often requires more coordinatio…
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Humanizing AI Is a Trap - NN/G
…g lot, seriously injured, after being misled by Meta’s AI chatbot into thinking that he would meet a real person. Later that year, OpenAI’s CEO, Sam Altman, said that ChatGPT should be able …
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Explainable AI in Chat Interfaces - NN/G
…tbots generate citations, and hallucinated content is often baked into how the model works. Fixing that is a technical challenge that sits outside the UX team’s scope. But designers can infl…
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NHS: NHSx eLearning Platform – CSS Wizardry
…when working in a changing and/or product environment. A few days into building the initial UI, Jason soon realised that his initial designs weren’t quite on the right tracks, so completely …
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Videos of Talks
…t I know that many people enjoy a video experience. I haven’t got into video production, it’s difficult work and not something I find worthwhile. But I do give talks, and often these talks a…
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Linux perf Examples
…formation (symbols). These are used to translate memory addresses into function and variable names, so that they can be read by us humans. Without symbols, you'll see hexadecimal numbers rep…
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