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Journey Mapping 101 - NN/G
…tions for it include to easily find all the information needed to make a decision. Scenarios can be real (for existing products and services) or anticipated — for products that are yet in th…
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Testing AI with Real Design Scenarios: Evaluation Methodology and Prompts - NN/G
…nteractive code-based prototypes V0, Bolt, Lovable, Replit, Figma Make, Magic Patterns, Subframe General-purpose AI chatbots Note: We did not include AI code editors (such as Cursor and Wind…
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Customer Journey Maps: When and How to Create Them - NN/G
…igning a journey for a product or service that doesn’t exist yet. Make sure to clarify the user’s goal during this experience. Journey maps are best for scenarios that describe a sequence of…
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The Custodial Era of UX: Cleaning Up After AI - NN/G
…26-08-28 We are entering the custodial era of UX. In this era, AI makes it possible to generate content, prototype, vibe code, and build working features much faster than before. This newfou…
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User Need Statements - NN/G
…eed a dropdown (noun); they need to see the choices that they can make and select one of them (verb). They don’t need a dashboard (noun) — they need to digest varied information in one place…
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The Return of the UX Generalist - NN/G
… These organizations have typically employed: This specialization makes sense — each area requires deep expertise and specific tools, and in large organizations, there’s been a high enough v…
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Asset Mapping for Experience Consistency - NN/G
…effort reduced, but users’ trust and confidence are bolstered. To make an experience consistent, teams first need to catalog the interactions and assets that users engage with along their wo…
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Mental Models and User Experience Design - NN/G
… are usually less developed; as a result, they are more likely to make mistakes and find the design harder to use. Mental models can change over time — due to additional experience with your…
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Synthetic Users: If, When, and How to Use AI-Generated “Research” - NN/G
…nd 7 AM when I go over my schedule and prepare for the meetings I have lined up with doctors and healthcare professionals. First, I make sure I have all the necessary materials —brochures, s
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Designing Use-Case Prompt Suggestions - NN/G
…epth — allowing users to see a variety of use cases while presenting each one individually. Carousels make it easy to highlight complex interactions and rich examples of the system’s capabil
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