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The Custodial Era of UX: Cleaning Up After AI - NN/G
…he next mess. That involves three types of work: UX practitioners who combine foundational UX expertise with practical AI literacy are well-positioned to carry out this type of work. Simply …
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DesignOps 101 - NN/G
…eam models, there is a growing lack of connection among designers who are spread across those teams. The products and experiences we design continue to become more elaborate, and teams are o…
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Content Strategy 101 - NN/G
…ents, tools, and tactics to communicate the content strategy as a whole and keep activities, such as the following, running smoothly: During the initial planning phase, examine the following…
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Mental Models and User Experience Design - NN/G
…opping cart mental model, so this leads to frustration for anyone who accidentally pays for insurance. Adding unexpected items to a shopping cart is a deceptive pattern in UX design known as…
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Cognitive Mapping in User Research - NN/G
… environmental issues). Traditionally, it used to empower people (who are directly affected by an issue) by offering them a primary, active role towards change. In the context of UX, cogniti…
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Synthetic Users: If, When, and How to Use AI-Generated “Research” - NN/G
…oup and the goal of your study. Medical-detailing representatives who work in Latin America How do medical-detailing representatives work? The product then uses some dynamic parameters to cr…
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How to Run Surveys at Every Stage of the Design Cycle - NN/G
…re a clear understanding of project goals. However, stakeholders, who tend to be busy senior staff members, may find it difficult to accommodate interviews in their schedule or impossible. I…
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No New Name Has Replaced “UX” - NN/G
…ch and design work. Research democratization has already expanded who participates in user research, and AI tools are accelerating that trend by making it easier for people outside tradition…
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Explainable AI in Chat Interfaces - NN/G
…ut often these explanations are inaccurate or hallucinated. Users who are not aware of the limitations see a confident and plausible explanation and automatically trust the output. The more …
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How AI Literacy Shapes GenAI Use - NN/G
…nerative AI (genAI) tools, such as ChatGPT and Gemini. And, those who are using it aren’t all using it in the same way. People working in technology often take for granted a level of comfort…
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