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A Concrete Definition of an AI Agent - NN/G
…evaluating progress, and deciding its own next steps. Let's break down the key terms in our definition. Design innovative, trusted, and useful AI products and features An AI agent works towa…
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Experience Design: The Next Iteration of UX? - NN/G
… design (sometimes abbreviated as “XD” — not to be confused with Adobe's design tool) is now being used as an umbrella term that encapsulates all these related disciplines, as well as others…
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The Custodial Era of UX: Cleaning Up After AI - NN/G
… one actually helps users requires understanding: When evaluation does not keep pace with implementation, teams accumulate UX debt: the resulting experience may work well enough to demo or s…
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The Return of the UX Generalist - NN/G
…e concept of the "UX unicorn,” that mythical professional who can do it all: qualitative research, quantitative research, design, content strategy, and more. Over the past decade, we've conc…
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Asset Mapping for Experience Consistency - NN/G
…rmining where pain points exist. Typically, customer-journey maps do not include the actual screens and elements users interact with. However, it’s perfectly acceptable to supplement actions…
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Synthetic Users: If, When, and How to Use AI-Generated “Research” - NN/G
…. Medical-detailing representatives who work in Latin America How do medical-detailing representatives work? The product then uses some dynamic parameters to create different users and uses …
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Mental Models for Intelligent Assistants - NN/G
… people started to comment that it was hard to find new things to do with the assistant. This finding confirmed our previous research, which had shown that users engage in a fairly limited s…
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Refactoring
…ing transformations. Each transformation (called a “refactoring”) does little, but a sequence of these transformations can produce a significant restructuring. Since each refactoring is smal…
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Who is Discourse? | Discourse - Civilized Discussion
…ys working with others on complex problems, and loves that he can do so while wearing his PJs these days even though he has a wardrobe full of dress shirts that will never again feel the chi…
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The USE Method
The Utilization Saturation and Errors (USE) Method is a methodology for analyzing the performance of any system. It directs the construction of a checklist, which for server analysis can be …
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