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The Return of the UX Generalist - NN/G
…e separate roles collaborate, bringing their specialized skills together to create well-rounded, vetted solutions. AI is already shifting this dynamic. AI tools and capabilities are starting…
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Content Strategy 101 - NN/G
…tent to form a working system. Without a content strategy, information can quickly get out of control to the detriment of the user and employee experience. In your next UX initiative, I chal
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Mental Models and User Experience Design - NN/G
…website has several search features on the same page, users often get confused. They’ll enter their query in the wrong box and assume that the site doesn’t have the answer if nothing comes b…
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Cognitive Mapping in User Research - NN/G
…ple don’t start researching the topic and study for the interview Get used to the method. Compared to traditional user interviews, cognitive mapping sessions are more unpredictable and requi…
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Mental Models for Intelligent Assistants - NN/G
…oogle Assistant use them for just a small number of simple tasks: getting weather or news information, playing music, setting alarms, timers, or reminders, and answering trivia questions. Th…
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Designing Use-Case Prompt Suggestions - NN/G
…y capabilities, ideally motivating users to create an account and get started. For curated use-case prompt suggestions to be effective, their content must be tailored to the user’s level of …
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Vibe Architects: Agentic Vibe Coders - NN/G
…ise of agentic AI and Claude Cowork, a flexible agentic system targeted at general information workers rather than engineers. In our recent study, we learned how people manage to architect s…
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How AI Literacy Shapes GenAI Use - NN/G
…I for information seeking. These capabilities don’t always grow together. Prompt fluency often increases quickly with exposure, but output literacy may lag: some people learn to get polished…
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Refactoring
…ng after each refactoring, reducing the chances that a system can get seriously broken during the restructuring. When a software system is successful, there is always a need to keep enhancin…
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Videos of Talks
…s, and often these talks are now captured on video. So I’ve put together this page to pull together all the talks and other video material I’ve been involved in. I do repeat talks, so severa…
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