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Confirmation Dialogs Can Prevent User Errors - NN/G
…uld be big — and thus scary — for me. On the other hand, somebody who pays $10,000 bills several times per day would be annoyed to be interrupted for a $1,100 payment. (“Twice the usual amou…
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The Custodial Era of UX: Cleaning Up After AI - NN/G
…he next mess. That involves three types of work: UX practitioners who combine foundational UX expertise with practical AI literacy are well-positioned to carry out this type of work. Simply …
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DesignOps 101 - NN/G
…eam models, there is a growing lack of connection among designers who are spread across those teams. The products and experiences we design continue to become more elaborate, and teams are o…
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Content Strategy 101 - NN/G
…ents, tools, and tactics to communicate the content strategy as a whole and keep activities, such as the following, running smoothly: During the initial planning phase, examine the following…
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Mental Models and User Experience Design - NN/G
…opping cart mental model, so this leads to frustration for anyone who accidentally pays for insurance. Adding unexpected items to a shopping cart is a deceptive pattern in UX design known as…
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Cognitive Mapping in User Research - NN/G
… environmental issues). Traditionally, it used to empower people (who are directly affected by an issue) by offering them a primary, active role towards change. In the context of UX, cogniti…
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Synthetic Users: If, When, and How to Use AI-Generated “Research” - NN/G
…oup and the goal of your study. Medical-detailing representatives who work in Latin America How do medical-detailing representatives work? The product then uses some dynamic parameters to cr…
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How to Run Surveys at Every Stage of the Design Cycle - NN/G
…re a clear understanding of project goals. However, stakeholders, who tend to be busy senior staff members, may find it difficult to accommodate interviews in their schedule or impossible. I…
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No New Name Has Replaced “UX” - NN/G
…ch and design work. Research democratization has already expanded who participates in user research, and AI tools are accelerating that trend by making it easier for people outside tradition…
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Explainable AI in Chat Interfaces - NN/G
…ut often these explanations are inaccurate or hallucinated. Users who are not aware of the limitations see a confident and plausible explanation and automatically trust the output. The more …
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