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The Custodial Era of UX: Cleaning Up After AI - NN/G
…to carry out this type of work. Simply asking teams to give up on using AI to generate prototypes and content is unlikely to work. If AI tools are available and fast, people will use them. U…
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The 3 Roles of Context for AI Agents - NN/G
…shape what a good report entails The to-do list the researcher is using to manage their work and the research data they are working from The recent emails with the client about the project a…
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DesignOps 101 - NN/G
…designer” throughout this discussion, DesignOps applies to anyone using user-centered and design-thinking processes to solve problems. The term “designer,” then, includes UX designers, user …
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What a UX Career Looks Like Today - NN/G
…igners tend to have a design-related education and have skills in using prototyping tools and performing visual design. Many have front-end–coding skills. One of our survey respondents had t…
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Asset Mapping for Experience Consistency - NN/G
… experience will be affected. Map creation can be done in person, using a large whiteboard or wall space and printed assets, or remotely, through digital collaboration tools such as Miro, Mu…
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Why Map in Discovery: 3 Mapping Methods - NN/G
… is useful in discovery. All 3 maps can be used in discovery, but using them all could be overkill. If you want to capture the end-to-end experience of a user, start with one map that ties m…
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Cognitive Mapping in User Research - NN/G
…servers could take notes simultaneously. As each notetaker documented an observation, she coded it (using her own schema). This method allowed us to collect data and analyze it simultaneousl
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Explainable AI in Chat Interfaces - NN/G
…large language models (LLMs) are often inaccurate, hidden, or confusing. This article focuses on how explanation text appears in AI chat interfaces, what works, what does not, and how UX tea…
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Artificial Intelligence: Glossary - NN/G
… usability and product guidance you need to create AI tools worth using. A system that can use a model and tools to carry out multiple steps toward a goal, evaluate its progress, and decide …
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AI: First New UI Paradigm in 60 Years - NN/G
…(like ChatGPT, Bard, etc.) are representative of the UIs we’ll be using in a few years, because they have deep-rooted usability problems. Their problems led to the development of a new role …
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