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Confirmation Dialogs Can Prevent User Errors - NN/G
…dows 10 uses a less usable confirmation dialog: First of all, why does Windows use two different icons to represent the same issue (permanent file deletion)? The X and the exclamation mark a…
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Service Blueprints: Definition - NN/G
…age happenings. These actions could be performed by a backstage employee (e.g., a cook in the kitchen) or by a frontstage employee who does something not visible to the customer (e.g., a wai
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Open-Ended vs. Closed Questions in User Research - NN/G
… industry and gender in a free-text field if they feel the survey does not provide an option that directly aligns with their situation or if there are too many options to review. Another rea…
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How to Run Surveys at Every Stage of the Design Cycle - NN/G
…uce a single score which ranges from -100% to 100%. While the NPS does not directly address or assess the usability of a system, it has been shown to correlate with usability decently well, …
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No New Name Has Replaced “UX” - NN/G
…ke “product,” “experience design,” or “human-centered design”? Or does “UX” still remain the default label? We conducted a research study to understand what terms tech and design professiona…
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Confounding Variables in Quantitative Studies - NN/G
…ed with better usability, but is that the case in this situation? Does design A realistically have better usability than design B? Several confounding variables were present in this study; t…
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Humanizing AI Is a Trap - NN/G
… even when it's clear they're interacting with machines. A system does not need to be complex to be anthropomorphized. Joseph Weizenbaum’s Eliza, a simple pattern-matching program governed b…
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Vibe Architects: Agentic Vibe Coders - NN/G
…e saved tokens. While longer conversations do use more tokens, so does including the context in a long prompt. Thus, while vibe architects can improve their and their teams’ workflows, the r…
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Artificial Intelligence: Glossary - NN/G
…t, or what it can do. It can erode user trust when the capability does not match the claim. A step-by-step procedure or set of rules for solving a problem or performing a task. In AI, algori…
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Refactoring
…ing transformations. Each transformation (called a “refactoring”) does little, but a sequence of these transformations can produce a significant restructuring. Since each refactoring is smal…
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