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How Do Generative AI Systems Work? - NN/G
…ences, I recommend this article by Timothy B. Lee and Sean Trott. Don’t want to read the whole article? Here’s a quick overview. Large language models are probabilistic systems that attempt …
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Experience Design: The Next Iteration of UX? - NN/G
…his doesn’t really feel like a true rebrand. By using the term, I don’t feel like we’re abandoning much — instead, we’re externally communicating that UX is the philosophy and practice of be…
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Service Blueprints: Definition - NN/G
…ever, users encounter many touchpoints throughout one journey and don’t know (or care) which department owns which touchpoint. While a department could meet its goal, the big-picture, organi…
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The Custodial Era of UX: Cleaning Up After AI - NN/G
…eature in the context of their real lives, and the confusion, abandonment, support requests, or workarounds start to surface. AI can also exacerbate issues unrelated to the technology itself…
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The 3 Roles of Context for AI Agents - NN/G
…ontext, AI agents can produce generic or problematic outputs that don’t reflect users’ needs, business goals, or a product’s brand. Curating the right context now matters even more than writ…
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DesignOps 101 - NN/G
…re part of broad, strategic conversations, and many organizations don’t need to be convinced of the value of design anymore. They get it. (Yay! What a time to be alive!) Unfortunately, this …
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UX Prototypes: Low Fidelity vs. High Fidelity - NN/G
… and to do a final check and make small tweaks.) Work needs to be done to bring a prototype to life for usability testing. To make it respond to user actions, we can spend time implementing …
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Explainable AI in Chat Interfaces - NN/G
…puts simply because they appear well-cited. Now, UX professionals don’t control how AI chatbots generate citations, and hallucinated content is often baked into how the model works. Fixing t…
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UX-Context Design: Using UX Knowledge to Inform AI-Generated Design - NN/G
…at those values are for and how to apply them, including do's and don'ts, providing guidelines for both humans and AI. Google's announcement says that, instead of guessing intent, AI tools c…
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AI Chatbots Discourage Error Checking - NN/G
… outputs successfully. Lawyers have been caught citing cases that don’t exist. Scientists refer to hallucinated papers and journals. Doctors end up trusting erroneous AI diagnoses over their…
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