Open source support with enterprise-grade SLAs | Ubuntu

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Build with confidence and operate at scale with enterprise support from Canonical. Our global team of experts is available 24/7 to provide the best support experience for Ubuntu and your full open source stack, from infrastructure to applications.
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Comprehensive open source support with enterprise-grade SLAs and knowledge transfer on top of our up to 15-year security maintenance commitment with Ubuntu Pro + Support.
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Expand your team's expertise with our Knowledge Base, for Pro customers. This database has articles on how to troubleshoot open source software, based on our 20+ years of experience.
Get assistance in the event of an incident, diagnosing and resolving technical problems that impact your system's stability or security. Backed by enterprise-grade service-level agreements (SLAs) for both initial response and ongoing updates based on issue severity, our experts will provide timely solutions to minimize downtime and ensure smooth operations.
Get reported software bugs fixed quickly. Our team acts as a bridge between your organization and the upstream package maintainers. We speed up the resolution of business-critical problems when the upstream schedule lags.
Our support engineers fix bugs, even when they hide in decades-old codebases.
Build with confidence with 24/7/365 open source support. Get prompt help when something breaks on any of the packages in the Ubuntu Main and Universe repositories, including the most widely used open source applications and toolchains.
Our open source support plans include SLAs not only for initial response times, but also for ongoing follow-up updates ensuring continuous visibility and faster remediation throughout the lifecycle of your support case.
Benefit from the collective knowledge of our team, based on our 20+ years of experience building and sustaining open source software.
Unplanned outages cost large enterprises over $14,000 per minute, according to a 2024 survey. And for complex open source infrastructure, recovery can take longer without the right support.*
Minimize downtime and speed up remediation for your IT infrastructure in case of incidents, with experts available 24/7/365. Stay informed with clearly defined response SLAs that include both initial contact and ongoing updates keeping your teams aligned through every step of an incident.
Enjoy peace of mind with fully committed open source support on popular infrastructure tools, including:
* Based on EMA’s IT outages: 2024 costs and containment
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Also running workloads on top of your infrastructure? Get full stack support for the widest selection of popular open source packages and all of Canonical's applications, no matter the packaging format.
Whether you're running on a desktop, server, or IoT devices, ensure full integration, security, and interoperability of your workloads with snaps. Get full stack support for all Canonical-maintained snaps published on the Snap Store.
In addition to the OCI-compliant container images listed in the Canonical GitHub, Docker hub, and Amazon ECR, get full support for:
Revolutionise the speed and quality of software operations in distributed systems with Juju, an open source orchestration engine for software operators that enables the deployment, integration, and lifecycle management of applications at any scale, on any infrastructure.
Get full support on all Canonical maintained Charms, the operators that encapsulate business logic in reusable software packages that automate every aspect of an application's life.
Simplify operations and focus on innovation with fully-supported enterprise data solutions from Canonical, including Spark, Kafka® , MongoDB® , OpenSearch, MySQL, and PostgreSQL. Get the predictable pricing you need to scale your projects, backed by expert support.
Rely on secure and supported leading open source tools like Kubeflow and MLFlow as part of Canonical MLOps to scale your AI initiatives and move from experimentation to production. Benefit from a modular solution to develop and deploy machine learning projects. Let our team handle the maintenance and back up your team with any unexpected events.
Rely on Canonical OpenStack to build a cost-effective hybrid multi-cloud infrastructure with the peace of mind of experts on your side.
SBI BITS depends on Canonical's expert support to maintain secure, high-performance Linux infrastructure, ensuring uptime and compliance in a demanding financial services environment. Learn more ›
Want to deploy your clouds in minutes, with just a simple command? Check out Canonical's MicroCloud, the low-touch cloud solution, optimized for easy and repeatable deployments.
UOF leveraged Canonical's support to confidently deploy and operate an Ubuntu-powered MicroCloud with expert guidance, ensuring resilience and peace of mind for their IT team. Learn more ›
All Canonical-maintained applications are security maintained under Ubuntu Pro. Add operational and bug-fix support on top of it to ensure any potential issues with your specific workload are addressed in advance.
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