AI-powered service platform | Zendesk

Get exclusive access to the keynotes, technical demos and case studies from OpenAI, Lovable and more.
Get exclusive access to the keynotes, technical demos and case studies from OpenAI, Lovable and more.
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Watch our CX and IT workshops on demand. Assess AI readiness and build a plan to act on.
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Turn AI ambition into outcomes. Watch unscripted sessions with leaders from OpenAI, Lovable, and Uphold, then explore the on-demand hub for product demos, walkthroughs, and guides built for your team.
Deliver better service outcomes through any AI agent or app by connecting it to Zendesk's network of specialized tools, intelligence, and context.
AI agents that understand your business and take action across complex customer journeys, from industry-specific workflows to custom processes.
Finds where service is falling short and why, recommends and tests changes, and puts approved improvements into action, so your outcomes keep getting better.
Achieve up to 80% automation with AI agents that continuously learn from every interaction, manage more complex workflows and provide better outcomes.
Zendesk + ForethoughtNEW
Deploy self-improving AI agents in Zendesk or your existing service platform. Every resolution helps improve performance over time, without requiring you to switch your service stack.
A unified system that brings AI and human teamwork together to deliver high-quality resolutions across every channel and service model.
Free your team from repetition. AI agents understand intent and sentiment, resolving tasks from start to finish without human intervention.
Free your team from repetition. AI agents understand intent and sentiment, resolving tasks from start to finish without human intervention.
Empower your team without the technical overhead. Connect your knowledge and go live in a few clicks. No scripting or developers required.
AI agents absorb the ticket load and handle 24/7 spikes, allowing your existing team to stay agile and focus on high-value work.
Stay in control with built-in QA scoring for 100% of AI interactions. Ensure every automated answer is accurate, compliant and on-brand.
Eliminate hold music and scripts. Voice AI handles routine authentication and resolutions naturally, freeing up your agents for deeper customer connections.
Get AI-native employee service management without any of the unnecessary extras. Resolve internal requests instantly, eliminate complexity and delight employees.
Replace fragmented legacy stacks with a unified system that embeds AI across voice and digital. Deliver an enterprise-grade contact centre without the middleware or complexity.
Recognized for Completeness of Vision and Ability to Execute.
From startups to enterprises, we deliver the specialised support you need to win.
one-touch resolution rate
overall decrease in average handling time
Head of Customer Contact Experience Technology
one-touch resolution rate
overall decrease in average handling time
decrease in email average handling time (Zendesk AI)
increase in AI agent volume
Director of Digital Support, Vimeo
increase in AI agent volume
second chat/phone waiting times
Vice President of Customer Experience, Openly
second chat/phone waiting times
YoY decrease in new tickets
Director of Customer Service, NOBULL