Zendesk AI Summit 2026 | Zendesk Australia

Get exclusive access to the keynotes, technical demos and case studies from OpenAI, Lovable and more.
Get exclusive access to the keynotes, technical demos and case studies from OpenAI, Lovable and more.
The bar for service is rising, it’s time to expect more from your AI. Learn how leading service teams turn AI ambition into practical strategies and real, end-to-end resolution.
Reach a new level of productivity with AI that goes beyond assisting to actually doing the work, transforming how you operate.
Listen to candid conversations about navigating transformation, balancing human judgment with new possibilities, and the lessons leaders need to learn.
Watch actionable how-to videos, demos, and download the one pagers to fuel your discovery.
Founder of Platformer and co-host of NPRʼs Machine Gods podcast
Chief Marketing Officer, Business at OpenAI
Head of Growth at Lovable
Vice President, Amazon Connect at AWS
Chief Information Officer and Chief Information Security Officer at Uphold
World Wide Sr. Applied AI Solution Architect at AWS
President of the Golden State Valkyries
Chief Executive Officer, Zendesk
President, Product, Engineering and AI, Zendesk
Chief Marketing Officer, Zendesk
Senior Vice President AI GTM, Zendesk
Vice President of Platform (Product & Engineering), Zendesk
Vice President, Product, Employee Service Management, Zendesk
Vice President, Product Marketing, AI and Automation, Zendesk
Director, Sales Engineering, Zendesk
Sales Engineer, Zendesk
Senior Sales Engineer, Zendesk
Senior Sales Engineer, Zendesk
Principal Sales Engineer, Zendesk
Hear directly from those who joined
AI Engineer – Support Operations, Mimecast
Zendesk AI Summit 2026 is Zendesk’s flagship global digital event focused on agentic AI, self-improving AI capabilities and autonomous customer and employee service operations. The event features keynotes from AI visionaries, product roadmap previews, technical demos, real-world case studies from major global brands and live Q&A sessions.
Zendesk AI Summit 2026 takes place online in APAC on 12 November 2026 at 8:00 AM IST / 10:30 AM SGT / 1:30 PM AEDT. Attendees can register through the official Zendesk event page and join from anywhere.
Registration for Zendesk AI Summit is completely free. It includes full access to the live broadcast, interactive Q&A sessions and the on-demand content hub after the event.
Zendesk AI Summit is designed for Customer Experience (CX), Contact Centre, IT and HR leaders, as well as Chief AI Officers (CAIOs), CIOs, digital leaders and AI technology decision-makers looking to deploy trusted agentic AI across their organisations.
Key topics include why one-size-fits-all AI isn’t enough, how to deploy the right AI against the right work, strategies for moving beyond basic answers to end-to-end resolutions, and actionable ways to ensure your AI continuously improves and delivers growing value over time. You’ll also get inspired by our visionary headliner and have access to live Q&A and technical demos.
Yes. All registered attendees will receive access to the Zendesk AI Summit on-demand video hub. The hub includes recorded broadcast sessions, technical how-to videos, product demos and a downloadable takeaway playbook.