Google IT Support 专业证书 | Coursera

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The launchpad to a career in IT.
This program is designed to take beginner learners to job readiness in about three-to-six months.
位教师：Google Career Certificates
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来自此计划中课程的 216,150 条评论
来自此计划中课程的 216,150 条评论
Gain skills required to succeed in an entry-level IT job
Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code
Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. There are over 287,000 open jobs in IT support with a median entry-level salary of $70,000 in the U.S.¹
Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Deloitte, Target, Verizon, and of course, Google.
Additionally, all of Google Career Certificates include an optional course, Accelerate Your Job Search with AI. This course empowers you to navigate your job search efficiently and confidently, guiding you to use AI to create a job search plan, professional pitch, resume, and more.
75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion²
This program also prepares you for the CompTIA A+在新标签页中打开 exams, the industry standard certification for IT—you’ll earn a dual credential在新标签页中打开 when you complete both.
This program is ACE® approved—when you complete, you can earn up to 15 college credits, the equivalent of 5 college courses at bachelor’s degree level.
If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate在新标签页中打开.
Check out all Google Career Certificates here在新标签页中打开.
¹Lightcast™ US Job Postings (2025: Jan. 1, 2025 - Dec. 31, 2025).
²Based on program graduate survey, United States 2022
Through a dynamic mix of hands-on labs, widgets, and codeblocks, this certificate program allows you to apply the skills you learned in the video lectures, including troubleshooting and customer service, networking, operating systems, system administration, automation, and security.
In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
By the end of this course, you’ll be able to: ● describe computer networks in terms of a five-layer model ● understand all of the standard protocols involved with TCP/IP communications ● grasp powerful network troubleshooting tools and techniques ● learn network services like DNS and DHCP that help make computer networks run ● understand cloud computing, everything as a service, and cloud storage
Through a combination of video lectures, demonstrations, and hands-on practice, this course will teach learners about the main components of an operating system and how to perform critical tasks like managing software and users and configuring hardware.
By the end of this course you’ll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter ● set up users, groups, and permissions for account access ● install, configure, and remove software on the Windows and Linux operating systems ● configure disk partitions and filesystems ● understand how system processes work and how to manage them ● work with system logs and remote connection tools ● utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role
This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.
By the end of this course you’ll be able to: ● utilize best practices for choosing hardware, vendors, and services for your organization ● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers ● understand how to make the most of the cloud for your organization ● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP ● choose and manage the tools that your organization will use ● b