Conversational AI and APIs for SMS, Email, Voice | Twilio

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2026 Gartner® Magic Quadrant™ for CPaaS1
Twilio was once again named a Leader and positioned highest for our Ability to Execute.
1 Gartner®, Magic Quadrant™ for Communications Platform as a Service, By Lisa Unden-Farboud et. al, May 18, 2026
Customer Insights Series
Discover what thousands of global consumers and executives revealed about AI adoption, engagement, and the next era of CX.
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Data is collected based on search terms. Privacy Policy
See Twilio’s latest innovations and integrations
2026 Gartner® Magic Quadrant™ for CPaaS1
Twilio was once again named a Leader and positioned highest for our Ability to Execute.
1 Gartner®, Magic Quadrant™ for Communications Platform as a Service, By Lisa Unden-Farboud et. al, May 18, 2026
Customer Insights Series
Discover what thousands of global consumers and executives revealed about AI adoption, engagement, and the next era of CX.
The Twilio platform empowers humans and AI agents to work together, coordinate across channels, and pick up every customer conversation where the last one left off.
Your toolkit is expanding. Discover a new generation of building blocks designed to orchestrate context-rich conversations across channels, for humans and AI agents.
Build continuous conversations with persistent memory, intelligence, and orchestration for humans and AI.
Send, receive, and manage SMS, RCS, WhatsApp, MMS, and more on our globally reliable platform.
Deliver email at incredible scale with the trusted Twilio SendGrid Email API.
Build voice experiences that strengthen customer connections while unlocking ROI with data and AI.
Fight fraud and keep customer accounts secure with verification and identity lookup tools.
Unify clean, consented customer data from any source for real-time insights on every customer.
Sign up for a free Twilio account and grab one of our official server-side SDKs to get started. Send your first text message, phone call, or email in minutes.
From scaling startups to global enterprises, companies are building hauntingly good customer experiences with Twilio.
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Twilio was named a Leader in the 2026 Gartner® Magic Quadrant™ for CPaaS1
Twilio was named a leader in the Omdia Universe: Customer Engagement Platforms (CEP)2
Twilio was named a leader in the IDC MarketScape: Worldwide CPaaS3
Twilio gives you the tools to connect digital experiences on any channel, full customer context, and AI to work efficiently. All on a single platform with flexible plans and pay-as-you-go pricing.
Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Brian Doherty, Daniel O’Connell, September 18, 2023
Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Pankil Sheth, Brian Doherty, June 24, 2024
Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Manoj Bhatia, Pankil Sheth, Ajit Patankar, July 21, 2025
Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Pankil Sheth, Ajit Patankar, May 18, 2026
2Omdia Universe: Customer Engagement Platforms, 2026, Mila D'Antonio, Principal Analyst, Customer Engagement
IDC MarketScape: Worldwide Communications Platform as a Service 2021 Vendor Assessment report
Twilio Named Leader for the Fifth Time in IDC MarketScape for CPaaS!
IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2023 Vendor Assessment report (doc #US50607923, May 2023)
IDC MarketScape: Worldwide Communications Platform as a Service 2025 Vendor Assessment", February 2025, Doc. #US52039625
IDC MarketScape: Worldwide Customer Data Platforms Focused on B2C Users Vendor Assessment", By Tapan Patel and Gerry Murray, December 2024, Doc. #US51778724
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