Data Privacy Policy

This privacy policy informs you about the processing of personal data in connection with our websites and online presences.
Hetzner Online GmbH Industriestr. 25 91710 Gunzenhausen Germany
You can find more information about our company in our Legal Notice page.
You can reach out directly to our data protection officer using one of these methods:
Email: data-protection@hetzner.com
Post: Hetzner Online GmbH Datenschutz Industriestr. 25 91710 Gunzenhausen Germany
Phone: +49 (0)9831 505216
Fax: +49 (0)3745 744472361
Note: Unless otherwise specified, your data will remain within the EU and will not be passed on to third parties.
The type of data that we process may change a bit depending on the job you are applying for and its requirements. We process: basic personal information, career-conditions (e.g. notice period), education and work experience, professional knowledge, attached documents / attachments, if applicable, special categories of data (e.g. if you have a disability or special needs), information about your interview and notes on it, and additional information shared with us during the application process. We will obtain this data directly from you or – if a recruitment agency is involved – directly from the agency.
All applications are entered into our applicant management system. If you applied by post, we will digitize your documents and return the originals to you. To process your application, a candidate profile will be created in the system. You will not have access to this profile.
We use external software from Rexx for the application management system. This company acts as a service provider for us. They may access your data as part of maintaining the systems. We have concluded a data processing agreement (DPA) with this provider, which ensures that the data is processed only according to our instructions and in compliance with applicable data protection regulations. You can find more information in Rexx’s (Rexx Systems GmbH, Süderstrasse 75-79, 20097 Hamburg, Germany) privacy policy: https://www.rexx-systems.com/datenschutz/. If your application does not match a position at Hetzner Online, we may check whether another company in our group (Hetzner Cloud GmbH, Hetzner Finland Oy) might be interested in your profile and whether sharing your application would benefit your career opportunities. Your documents will only be shared if the position is equivalent or similar to the one you applied for. (Art. 6 para. 1 lit. f GDPR) If you do not agree to this, you can object at any time. Please contact our HR team: career@hetzner.com.
The length of time your data will be stored can vary depending on the results of your application process:
Once the deadlines are reached, we will delete your data.
You can give us feedback about our products and services via https://feedback.hetzner.com/.
We process the information that you provide as part of your feedback. You do not need to provide any personal data.
We use the feedback to analyze and continuously improve our customer service. (Art. 6(1)(f) GDPR)
Only authorized Hetzner employees have access to the feedback.
3 years (in accordance with Sections 195, 199 German Civil Code (BGB)). We then delete the data.
After a support contact has been completed, you can voluntarily give us feedback. We process:
We use the feedback to analyze and continuously improve our customer service. (Art. 6(1)(f) GDPR)
Only authorized Hetzner employees have access to the feedback.
2 years. We then anonymize the data.
General feedback You can give us general feedback about our Experiments products via https://experiments.hetzner.com/support.
We process your contact details and the product information connected with the experiment (e.g. API token).
We use the feedback to analyze and continuously improve our customer service. (Art. 6(1)(f) GDPR)
Only authorized Hetzner employees have access to the feedback.
1 year. We then anonymize the data.
Feedback surveys On our Experiments platform, you can test prototypes and possible future Hetzner products free of charge. It is particularly important for us to learn what works well, where there are problems and what we can improve. As part of your use of the platform, we may contact you to ask for your feedback.
You can voluntarily provide your contact details in our feedback form. You can also participate anonymously.
We use the feedback to analyze and further develop our products. (Art. 6(1)(f) GDPR)
Only authorized Hetzner employees have access to the feedback.
We store the contact details connected with the feedback for 2 years. We then anonymize the data.
In our Forum users can discuss about technical topics and our services.
If you register for our online forum, we store the username you choose and your email address.
The forum serves as a communication platform for our community members. (Art. 6 para. 1 lit. f GDPR)
After you delete your forum account, your data will also be deleted immediately.
If you participate in one of our prize draws, we process – depending on the type of prize draw – the following data: your first and last name, email address, postal address, and, if applicable, your social media username. This data is provided directly by you, e.g. via a form on our website or by interacting with our social media posts.
We need this data to carry out the prize draw, and to notify the winners. (Art. 6 para. 1 lit. b GDPR)
After the prize draw has ended and the prizes have been sent, we delete the related personal data.