Docker Premium Support and TAM Service | Docker

Secure, minimal container images for every team, free with enterprise features, if needed.
Support Feature/ Capability
Always-On, High-Priority Response
Initial Technical Support Response
1 Business day (all severity levels)
Support Availability
Priority Ticket Routing
Escalation Management
Support with Live Troubleshooting calls via audio/video conferencing
Advanced Incident Analysis
Root Cause Analysis Reporting – Major Incidents and Problems
Support Across the Docker Ecosystem
All Paid Docker Products
Support for Docker Desktop versions up to 6 months older than the latest
Guidance from Docker Experts
TAM add-on – Engage with a Technical Account Manager for proactive support and strategic guidance
(1) Available for Docker Business and DHI Enterprise subscriptions (additional fees may apply).(2) Severity 1 – Critical: Full outage; Severity 2 – High: Major disruption; Severity 3 – Medium: User issue, workaround available.(3) Excluding major bugs and security updates, which may, depending on the issue, be available only over the latest version.
TAM Feature / Capability
Access Docker newsletters, announcement, documentation, and public webinars
Access to public communities, guides, and blogs
Customized enablement assets and success plans tailored to your environment, enabling internal alignment, executive reporting, and cross-team coordination
Strategic Governance & Executive Alignment
Success criteria, adoption roadmap, and structured operating cadence aligned to business priorities
Strategic Business Reviews with measurable reporting and clear accountability
Advocacy of customer priorities into Docker Product & Engineering
Platform Optimization, Standardization & Risk Reduction
Health assessments and maturity reviews to identify gaps and opportunities
Best practices for secure software supply chain, workflows, and Docker usage
Optimization across Dockerfiles, images, CI/CD, and registry strategy
Guidance on agentic development and AI governance
Expansion & Long-Term Value Realization
Roadmap alignment and scaling Docker across teams and use cases
Targeting enablement aligned to your real-world architecture and use cases
Ongoing measurement and analysis of adoption, usage, and business value
Everything you need to know about 24/7 support, response SLAs, and priority case handling.
Learn how a Technical Account Manager helps you drive adoption, reduce risk, and deliver measurable outcomes.
Ready to get started? Talk to a Docker sales representative about adding Premium Support or TAM to your subscription.