Fin. The highest performing Customer Agent

Improves through the Fin Flywheel: Train, Test, Deploy, Analyze
Supports: Voice, Chat, Email, Social, Slack, and more
Including: Salesforce, Freshdesk, HubSpot, Zendesk, and more
Fin for industries: Gaming, Ecommerce, Financial Services, Technology
Fin for scale: Enterprise, Startups
The only helpdesk designed for the AI Agent era
Intercom has every feature your team needs to resolve queries faster, deliver personalized service, engage proactively, and continuously improve your customer experience.
01Fin is the highest performing customer agent on the market
Fin has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%.Fin keeps getting better the more it is used. Currently at 2 million weekly resolutions and growing fast, the average resolution rate increases 1% every month.Fin 4 is our most powerful agent yet. A major step toward a fully agentic customer experience.
Watch CPO, Paul Adams, announce Fin 4 at Pioneer. A major step toward a fully agentic customer experience.
02Fin is used by over 12,000 of the world's most forward-looking brands
Our customers include Anthropic, Clay, Lightspeed, Rocket Money, Gamma and many more. Fin works for customers across many verticals including Software and Technology, Retail and eCommerce, Gaming, and in heavily regulated industries like Financial Services, and large Enterprise businesses.Our customers are very happy, Fin is the leader on G2, with a 90% satisfaction score, beating the nearest competitor by 8 percentage points.
Hear why Anthropic chose Fin over building their own AI solution.
03Fin performs best because it runs on our proprietary AI Models
Fin runs on our Apex models, which are custom trained on millions of customer experience interactions. They are the highest performing, fastest, and cheapest models for customer experience.Our models have sophisticated checks and balances to ensure that Fin delivers accurate answers and acts as you intended.
Apex 2.0: Our most capable answer generation model yet
Confirmed resolutions vs Apex 1.0
Apex Flash 2.0: The next generation of our model for Voice
Faster vs Apex Flash 1.0
Apex for Procedures: Built for complex multi-step work
Confirmed resolutions vs Sonnet 5
04Fin works across the entire customer journey
Fin is pioneering the Customer Agent, a single customer facing Agent that works across the customer journey, from day 1 to year 10.Fin can handle every role, including Service, Sales, Ecommerce and Success, using pre-trained skills and knowledge. Fin combines its training with customer history and context to do the right thing for the customer and business, every single time.
Delivers perfect customer service
Handles inbound sales end-to-end
Handles the entire shopping journey
Onboards, activates and re-engages your customers
Delivers perfect customer service
Handles inbound sales end-to-end
Handles the entire shopping journey
Onboards, activates and re-engages your customers
05Fin gets better every week
We improve Fin at a rapid pace. In 2025, we shipped 226 product updates.As of June 2026, we have already shipped 191 this year. We are on track to 3x our productivity, thanks to our deep investment in AI engineering.
06Fin can resolve every customer issue, no matter how complex
Fin resolves incredibly complex queries for our thousands of customers, reading and writing to complicated 3rd party systems, and does so with ease. Fin updates accounts, processes payments and refunds, troubleshoots technical issues, and much more.
Watch the latest updates on Procedures.
07Fin integrates with your entire tech stack
Fin connects to all your systems, pulling in customer data, personalising responses, and taking actions via API, Data Connectors, or MCP.Extend Fin with custom actions, workflows, and integrations through a fully documented API platform.
“With Fin seamlessly pulling real-time order statuses and estimated delivery updates straight from Shopify, our customers get answers instantly without waiting for an agent.”“With Fin seamlessly pulling real-time order statuses and estimated delivery updates straight from Shopify, our customers get answers instantly without waiting for an agent.”
08Fin works excellently on every customer channel