Support Home | DigitalOcean Documentation

For AI agents: The documentation index is at https://docs.digitalocean.com/llms.txt. Markdown versions of pages use the same URL with index.html.md in place of the HTML page (for example, append index.html.md to the directory path instead of opening the HTML document).
Last verified 6 Nov 2026
Looking for technical support for your DigitalOcean account or infrastructure? Browse product topics or open a ticket in the support portal.
Sign in to the support portal, select a team, then create and submit a request.
Compare plans, response times, and support channels.
You can only transfer Droplet Snapshots directly to another account or team. You have to migrate other resources manually to another account or team.
If your account is locked during sign-up, contact DigitalOcean support so we can authorize your access to your account.
Team collaboration is built into the DigitalOcean experience from sign-up.
You can disable device verification by enabling two-factor authentication (2FA) or by authenticating with Google or GitHub.
If you’ve lost access to your 2FA device, you can disable 2FA using your backup method (backup codes, SMS, or an authenticator app).
Use the Can’t Sign In form to send a support request if you can’t sign into your account.
Switch to a different login method on your DigitalOcean account (like email and password), then switch back to Google or GitHub and select the account you want to use.
Your username is the email you used to sign up for DigitalOcean. You can request a password reset email from the login page.
Try restoring access to your email account by contacting your email administrator, renewing your domain’s registration, or setting up another email server.
Try to restore access to your GitHub account by following GitHub’s account recovery process or 2FA credential recovery process.
Try to restore access to your Google account by following GitHub’s account recovery process.
Reset your account password and add additional security by enabling 2FA or SSO.
You may be required to enter a verification code each time you sign in if you use an ad blocker. You may be asked to verify your browser from a trusted location and device if you have deleted cookies for digitalocean.com or you have disabled cookies entirely.
If you didn’t receive a login email you requested from DigitalOcean, check your spam folder, make sure you’re looking at the right email address, and try refreshing for new mail.
Debugging and solutions for common authorization and access token request errors when using the OAuth API.
Use the app’s Settings tab to remove domains associated with App Platform apps.
Increase the heap memory by setting the environment variable NODE_OPTIONS=–max-old-space-size=4096.
Delete the existing dev database and create a new one. Then make sure that the app deployment completes successfully.
You cannot add the same domain name to multiple apps or split an app and domain name across more than one account.
Specify the registry property in the app spec.
Troubleshoot by making sure the Dockerfile and its commands build on Linux AMD64 and other steps.
App Platform automatically generates and issues the SSL certificate during the configuration.
Your app may have crashed while trying to receive an upload or return a response larger than it has been configured to manage.
Your team balance may be past due. Pay your balance to lift restrictions on actions you can take on the platform.
You can find the client IP address of a request connecting to your app in the do-connecting-ip HTTP header.
Timeouts can be caused by high CPU utilization, so check your app’s CPU utilization and consider scaling your app.
Dedicated egress IPs route egress (outbound) traffic from an app. To route ingress (inbound) traffic to an app, use one of App Platform’s public ingress IPs.
Add the root domain to the list of domains in the app’s settings along with the wildcard subdomain.
Use a custom DNS resolver or contact the domain administrator, as some .gov domains block DigitalOcean IP ranges and prevent App Platform apps from resolving them.
If your resources have been destroyed due to a prolonged past due balance, you can contact support to request the app spec for deleted apps to recreate the app with the same configuration.
Increase your app’s maximum execution time in its .user.ini file to give it more time to complete requests.
Remove the domain from the old app before deleting the old app, or wait 24 hours for the DNS to update.
In your Dockerfile, the USER instruction needs to be after the FROM and WORKDIR instructions.
Ensure your Dockerfile’s path is correctly defined using the dockerfile_path parameter in your app spec file.
Multiple 408 errors are often caused by your app sending health checks with very short timeouts to App Platform. They typically don’t affect the functionality of the app.