New Orleans Emergency Updates | NewOrleans.com

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Statement from Walt Leger III, President and CEO of New Orleans & Company, the official destination marketing and sales organization for the New Orleans tourism industry
It’s a beautiful fall Saturday in New Orleans, and your team at New Orleans & Company is hard at work.
From assisting travelers and crew impacted by Friday’s Mississippi River collision and the FAA’s nationwide ground stop, to working closely with our members and customers to assess disruptions to visitor arrivals and departures, our team continues to respond with care, urgency and professionalism.
At the same time, we’re welcoming guests for a busy fall convention lineup, hosting three VIP press trips, and helping execute the first New Orleans Marathon in seven years as part of Fit Fete at City Park.
Taking care of people is in our DNA. It’s what we do, and it’s where New Orleans shines brightest.
Miracle on the Mississippi
We remain profoundly grateful that all passengers aboard the American Heritage were accounted for and, remarkably, no lives were lost in Friday’s collision on the Mississippi River.
What Mayor Helena Moreno called a “Miracle on the Mississippi” has captured attention around the world. It is a powerful testament to the courage, professionalism and extraordinary coordination of those who answered the call, and to the resilient, caring spirit of our city.
We extend our deepest appreciation to the brave men and women of the Port of New Orleans Harbor Police Department, U.S. Coast Guard, New Orleans Police Department, New Orleans Fire Department, Louisiana State Police, Port of New Orleans, and all first responders whose swift and courageous actions helped save lives.
We also want to offer special recognition to the captain and crew of the American Heritage, whose extraordinary professionalism, composure and dedication to the safety and well-being of their passengers during an unimaginable emergency were nothing short of heroic. Their actions exemplify the very best traditions of maritime service and deserve our profound gratitude and admiration.
We are equally grateful for the leadership of Governor Jeff Landry, Mayor Helena Moreno, and our local, state and federal partners throughout this emergency response.
New Orleans & Company remains in close communication with American Cruise Lines, the operator of the American Heritage and a valued longtime partner of our organization. Our team secured hotel accommodations for affected passengers and crew Friday night, and we stand ready to provide whatever additional assistance may be needed.
As salvage operations continue, the Mississippi River has reopened to vessel traffic. The Regional Transit Authority has resumed normal operations of its Algiers Point ferry service, and riverfront venues, including Mardi Gras World and the New Orleans Ernest N. Morial Convention Center, remain open and are welcoming guests and events.
FAA Nationwide Ground Stop
We are also working closely with Louis Armstrong New Orleans International Airport and our travel industry partners following Friday’s nationwide Federal Aviation Administration (FAA) ground stop.
Although the ground stop was lifted Friday evening at 7:15 p.m. Central and flights have resumed, the ripple effects will likely take days to resolve as airlines work to restore normal schedules. Travelers are encouraged to check directly with their airlines for the latest flight information.
We recognize the significant frustration, uncertainty and inconvenience these disruptions have caused for travelers arriving in and departing from New Orleans, as well as for millions of Americans across the country.
Air travel is far more than a means of transportation. It connects families, strengthens businesses, supports jobs, brings people together for life’s most meaningful moments, and opens doors to new experiences and cultures.
Behind every delayed or canceled flight is a person with somewhere important to be: a family returning home, a couple celebrating their wedding, a business traveler attending a critical meeting, or someone who has saved for years to take a long-awaited vacation.
These disruptions remind us just how essential a safe, reliable and resilient aviation system is to our economy, our communities and our everyday lives.
Looking Ahead: Turning Challenges into Pr