售后支持 | QwenNote

7天无理由退货、15天内有质量问题换货、一年保修，疑问随时联系售后7-day no-reason returns, replacements within 15 days for quality issues, and a 1-year warranty. Contact support with any questions
自产品签收第二日起七日内，如产品出现功能性故障或质量问题，经硬件售后技术支持人员排查，确认属于非人为产品质量问题，我们将免费为您退货。Within seven days starting from the day after receipt, if the product develops a functional fault or quality issue, our hardware support team will investigate. If they confirm a product quality issue not caused by the user, we will provide a return free of charge.
自产品签收第二日起十五日内，如产品出现功能性故障或质量问题，经硬件售后技术支持人员排查，确认属于非人为产品质量问题，我们将免费为您换货。Within fifteen days starting from the day after receipt, if the product develops a functional fault or quality issue, our hardware support team will investigate. If they confirm a product quality issue not caused by the user, we will provide a replacement free of charge.
QwenNote A2 1年内，如产品出现功能性故障或质量问题，经硬件售后技术支持人员排查，确认属于非人为产品质量问题，我们将会为您免费换良品。Within the one-year warranty period for QwenNote A2, if the product develops a functional fault or quality issue, our hardware support team will investigate. If they confirm a product quality issue not caused by the user, we will replace it with a working unit free of charge.
拨打热线 400-111-6555，或通过帮助与反馈提交问题。Call 400-111-6555 or submit your issue through Help and Feedback.
按客服指引寄送产品，并提供产品清单与物流单号。Follow the support instructions and provide the item list and tracking number.
售后中心完成检测后反馈处理方案与预计时间。The service center inspects the product and confirms the solution and timeline.
维修或换货完成后寄回，处理进度可随时咨询。The repaired or replacement product is returned, with status available from support.
工作日 9:00–18:00Weekdays, 9:00–18:00 China Standard Time
打开后可咨询 QwenNote A2 相关问题Open to ask questions about QwenNote A2
查看常见问题、快速上手与服务说明。Find FAQs, getting-started guidance, and service information.
音频不落盘，实时流式处理后由 AI 生成文字与纪要，原始音频随即删除，设备与云端均不保留。Audio is processed as a live stream to generate text and summaries, then deleted. Neither the device nor the cloud retains the source audio.
支持 120 种语言实时翻译、79 种语言 AI 同声传译，并同步支持 30 多种中文方言。QwenNote supports live translation across 120 languages, AI interpretation for 79 languages, and more than 30 Chinese dialects.
数据传输与存储全程加密，个人与企业数据相互隔离，声纹识别仅用于说话人标注。Data is encrypted in transit and at rest, personal and enterprise data are separated, and voiceprint recognition is used only for speaker labels.
它可以自动整理纪要、创建日程、管理待办、发送消息，也能依据真实对话继续完成调研和分析。It can organize summaries, create calendar events, manage tasks, send messages, and continue research or analysis from real conversations.
站在现实与 AI 之间Standing between reality and AI我们的使命：让 AI 从少数人到每个人Our mission is to bring AI from the few to everyone愿景：让 10 亿人第一次真正用上 AIOur vision is to help one billion people truly use AI for the first time
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