Hands-On Nonprofit Technology Support | Giant Rabbit

Whether we built your site, migrated your CRM, or host your server, we’re here to provide long-term support. With our nonprofit technology support, you’ll have a real person in your corner who knows your organization, your technology, and your team.
It doesn’t matter who built your site; we can help you with it. We can support your existing website, CRM, Salesforce instance, membership system, or custom web application. Whether it’s brand new or old and haunted, we know how to learn the ropes and make things better.
If we built your site, it’s already set up in our ecosystem, and we’re ready to provide support indefinitely. If we’re stepping in to help with your existing site, we’ll go through a technical onboarding process so we can take care of it as if we’d built it ourselves.
Our onboarding process involves getting to know your site (or your CRM) and how you use it. We’ll put everything under source control, set up backups, add uptime monitoring, create test and staging sites, and we’ll develop a thorough test plan. See our Security page for more on how we keep your site safe.
Your dedicated project manager is a collaborator, trainer, troubleshooter, and strategic thought partner. When you need a small fix, we handle it, and when you’re ready for a larger change, we’re positioned to help you think it through.
Our processes are designed with sustainability in mind. Our goal is to be your partner in day-to-day troubleshooting and training, as well as in big-picture strategic thinking and technical evolution.
After working together for a while, we’ll understand your goals and workflows, our teams will have a shared vocabulary, and we’ll use that shared knowledge to make recommendations that are right for you.
We truly value our long-term client relationships. They’re the cornerstone of our business, and we believe they’re how we make our biggest impact.
Curious about what our support looks like in practice? We’ll answer the questions we hear most often.
We support websites built on Drupal, WordPress, Backdrop CMS, Squarespace, and HubSpot, as well as CRMs including Salesforce, CiviCRM, Bloomerang, iMIS, EveryAction, Little Green Light, and Insightly. We also support custom web applications. If you’re not sure whether we can help with your specific setup, get in touch, and we’ll take a look.
We go through a technical onboarding process before we start any support work. We get to know your site or system in depth, understand how your team uses it day to day, put everything under source control, and develop a test plan. The goal is to reach a point where we can support your technology with the same confidence we’d have if we’d built it ourselves.
Our project managers handle day-to-day requests, coordinate with our developers and strategists when you need larger changes, provide training for your organization’s staff, and help you think through technology decisions as they come up.
We don’t charge retainer fees, and we don’t have any minimums. You’re billed for the work we do, with transparent project budgeting so you always know what to expect. We right-size our support arrangements to fit your organization’s needs and budget.
One advantage of a long-term support relationship is that your project manager and our team accumulate knowledge about your organization over time. We can help you evaluate platforms, plan upgrades, think through integrations, and make the case for technology investments to your leadership based on what we know about how your team works.
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