Torchbox | Digital Services for Public Sector | Torchbox

Public sector challenges are complex and deeply interconnected.
The organisations that make real progress aren't the ones that buy the biggest platforms; they're the ones that ask better questions, build the right teams and have the courage to challenge assumptions about what's possible.
Navigate complexity with confidence
We help teams cut through entangled systems and competing priorities with tools like our Possibility Mapping workshop to find the clearest path forward.
Redesign services around real needs
We combine research, facilitation and service design to transform how people access public services - supporting councils navigating Local Government Reorganisation to ensure every voice is heard.
Learn and deliver as one team
We work in blended client/agency teams, placing experienced specialists inside organisations to deliver at pace while transferring the skills and confidence that reduce long-term dependency on external partners.
Tech-agnostic, people-first advice
We help public sector teams make better use of existing technology before reaching for something new - making the right choices, tackling unglamorous but critical work like fixing PDFs at scale, and evolving infrastructure without disrupting live services.
Modernise with confidence
We help teams get more from their legacy systems - strengthening integrations and data architecture - and take on full migrations when the time is right, like supporting ONS in evaluating Wagtail to replace its 4-million-page estate.
Find what works, not what's flashy
We help teams run evidence-based experiments and micro-projects that lead to real outcomes for people - not just technology deployments that look good in a business case but rarely stick.
Book a free discovery session to explore how we can help you create lasting positive change.
Will Heinemann New Business Director
Take a design-led, systemic approach to discovering the whole problem to unearth insights that ignite innovation and spark change.
Safe-to-fail experiments and micro-projects, help make evidence-based decisions to create positive outcomes for people, government and the planet.
Create public services that can adapt, grow, and evolve, enabled by accessible, sustainable and maintainable technology.
Use data-informed insights to evaluate and amplify the impact of your services to ensure you’re reaching the people you serve.
Using AI and powered by Wagtail CMS, London Museum’s new website has seen a 525% increase in traffic to collections.
We’re co-funding AI pilot projects for the GLAM sector, with up to £15k in match funding, through our Employee Ownership Trust.
Got a brief? We'd love to see it. If not, we can help.
Will Heinemann New Business Director
Registered in England & Wales. Company no. 3983354, VAT no. 752981011
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