Support | Sectigo® Official

Here to provide you with the best support experience possible
Due to an ongoing Microsoft outage, we are currently experiencing disruption with email delivery. In the meantime, please reach us via Chat or Phone Support. If you have an existing case with us, please contact us over chat and include your case number. We’ll post updates here as soon as we have them.
Many support questions can be resolved by browsing the knowledgebase, and if needed, we have chat and ticketing systems available. We strive to respond to standard support tickets within the same business day. If you are a current customer, please have your order number or common name ready.
Use this tool to check the status of your certificate order placed through us or a Sectigo partner.
If you haven't found what you're looking for in our knowledgebase, open a ticket with our support team.
Browse invaluable support resources, FAQs and more in the Sectigo Knowledgebase.
Find answers to frequently asked questions, and browse common topics in our knowledgebase.
Search our complete certificate database to find information about SSL certificates.
Find helpful news, technical documents, case studies, and more in the Sectigo resource library.
Decode your Certificate Signing Request (CSR) and and verify that it contains the correct information.
Learn about upcoming AddTrust root expirations. Read more for a full explanation.
View our self-help video series and learn quick fixes to many common challenges.
A series of self-help videos designed for our web host partners on how to use the reseller management platform.
Enterprise support program designed to allow customers to tailor their service agreement to meet their needs.
Report abuse, including fraudulent or malicious use of certificates issued by Sectigo.
You can request an exchange or refund for Sectigo purchases through our customer chat team within 30 days of a recent purchase.
If you have a need to revoke a certificate issued by Sectigo you can find the instructions and tools to do so here.
Can't find what you're looking for? Give us a call. Our 24/7 support team is here to help answer the toughest questions, assist with certificate purchases and more.
If you are a current customer, please have your order number or common name ready.
Monday to Friday, 4am–8pm ET