GitHub Premium Support · GitHub

Protect your business and manage IT health with a comprehensive support plan.
Drive operational efficiency and boost uptime with dedicated GitHub experts.
Empower your team and meet your goals with the resources to maximize your investment.
Looking for general support questions? Contact GitHub Support.
Learn more about GitHub Premium Support and GitHub Premium Plus Support to discover the plan that’s right for you.
Hal Stanley // VP Service Offer Management Research & Advisory, TSIA
Use the dropdown filters to reflect your organization’s properties.
Included with Enterprise Cloud and Enterprise Server
Available for Enterprise Cloud and Enterprise Server
Available for Enterprise Cloud and Enterprise Server
Included with Enterprise Cloud and Enterprise Server
Available for Enterprise Cloud and Enterprise Server
Available for Enterprise Cloud and Enterprise Server
30 minutes for Urgent (including initial troubleshooting)
30 minutes for Urgent (including initial troubleshooting)
30 minutes for Urgent (including initial troubleshooting)
30 minutes for Urgent (including initial troubleshooting)
Access to premium content
Access to premium content
1 virtual training class per year
One virtual training class is offered per year, with topics such as “GitHub for developers” and “GitHub for admins”.
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Access to premium content
Access to premium content
1 virtual training class per year
These members determine if incoming inquiries can be addressed via their company’s admin or only by GitHub.
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Priority ticket handling
Priority ticket handling + named Customer Reliability Engineer
Priority ticket handling
Priority ticket handling + named Customer Reliability Engineer
For High and Urgent priority tickets
For High and Urgent priority tickets
For High and Urgent priority tickets
For High and Urgent priority tickets
For Urgent priority tickets, as needed
Ensures you have the technical resources needed for case resolution, and is available 24/7.
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For Urgent priority tickets, as needed
Unlimited automated Health Check reports (see “Generating a Health Check for your enterprise”)