IDC - AI Use Case

Organizations are investing in agentic AI at scale but most are still struggling to decide which use cases to prioritize, how to measure ROI, and what actually works. IDC surveyed 1,967 functional leaders across 13 business functions to find out.
Early adopters are scaling agentic AI through embedded, third-party, and internal agents, driving demand for centralized orchestration. This report maps where use cases are in production, what’s driving selection, and where the gap between potential and reality persists.
Agentic AI is shifting from IT-led projects to business-driven investment, and nearly 90% of organizations are now committing over $1M to it in 2026. This report examines governance structures, investment priorities, and where leaders see the highest production potential.
already have initiatives underway
will spend $10M+ on AI by 2027
Need strategic guidance
Leaders surveyed worldwide
Agentic AI Use Cases Across the Enterprise
On-Demand Intelligence
IDC’s Interactive Agentic AI Use Case Tool lets you filter by function, compare adoption across business areas, and surface the use cases most relevant to your customers, instantly.
Understand where initiatives are underway and at what scale across enterprise functions.
See how adoption and business outcomes differ across functions and geographies.
Bring use-case-first conversations grounded in real peer data to every interaction.
real-world agentic AI use cases across 13 enterprise functions
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Copyright 2026 IDC. All rights reserved. IDC is an IDG company.
Copyright 2026 IDC. All rights reserved. IDC is an IDG company.
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